Patient Letter

Dr C L Sharpe, A C Williams, S L Green, M Navamani, M J Clapham

Dapdune House Surgery
Wharf Road
Tel: 01483 400200

January 2022

Dear Patient,

Face-to-face appointments are the heart and soul of general practice and the most enjoyable aspect of being a GP. When the pandemic began, we followed Government guidance to book them only when clinically necessary, to reduce the risk of COVID spreading among patients and staff in the surgery. Thankfully, with restrictions lifting, we are now able to offer face-to-face consultations more freely.

We know that many patients enjoy the convenience of telephone and online consultations and we will continue using them when appropriate, as we did before the pandemic. We want to reassure you that we will always offer you a face-to-face appointment when it is the best option for you and your medical problem.

We are now offering more appointments than ever before but we appreciate that there is often still a frustratingly long wait. Please be assured that we are doing everything in our power to see or speak to you as soon as possible under the severe workload pressures we are currently facing.

We have been fortunate over the past year to add several new roles to the Dapdune team. We now have a physiotherapist, clinical pharmacist and physician associate based in the surgery and a paramedic helping with home visits and urgent on-the-day appointments. You may be offered an appointment with one of these allied health professionals; they are often best placed to help with your medical problem or query.

You can book appointments using Patient Access and the NHS app or by calling 01483 400200. This will give you the option of using Patient Partner, our 24-hour automated appointment booking system, or, during opening hours, speaking to our reception team. For administrative tasks, like fit notes and forms, you can send a message through our website.

Rest assured we are doing everything possible to provide you with the very best service here at Dapdune.

Yours sincerely,

Dr Sharpe     Dr Williams     Dr Green    Dr Navamani      Dr Clapham

Telephone: 01483 400 200