Patient Participation Group (PPG)

What is a Patient Participation Group?

A Patient Participation Group (PPG) is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors, nurses and staff.

group of people in a circle

Basically: Listening to Patients, Speaking up for Change.

The History of PPGs

The first Patient Participation Group was set up by a GP in 1972 and now the NHS requires every GP Surgery across the nation to have a PPG. The NHS has encouraged and welcomed the collaboration of PPGs with GPs, clinicians and administrators in Surgeries. They realise that the views and suggestions of patients are always valuable, for their benefit and NHS services provision.

Generally a PPG is made up of a group of volunteer patients, the practice/ operations manager and one of the partner doctors. They meet on a regular basis to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice. This is the set-up and approach in operation at Dapdune House Surgery.

The beauty of PPG is that there is no set way in which they work – the aims and work of each group entirely depends on local needs – but they all have the aim of making sure that their practice puts the patient, and improving health, at the heart of everything it does.

Dapdune House Surgery PPG

The Dapdune House Surgery PPG is a voluntary group of patients that has been in existence for several years. It has been involved in raising the awareness of our practice services, including a regular newsletter, the Green Impact project, the Park Run scheme, Macmillan mornings, and even helping to select new chairs for the waiting room. You may also have seen our waiting room notice board or communicated with us when we have held patient surveys whilst visiting the surgery. In the future we plan to hold Information events to increase awareness of key medical conditions or the availability of other community services, and fundraise for new surgery equipment.
The Dapdune House Surgery PPG consists of approximately 12 patient volunteers (including a Chairman) plus the practice operations manager, a partner doctor, the Surgery Primary Care Co-ordinator and, if required, the practice manager.

Dapdune Surgery exterior

How often does the Dapdune House Surgery PPG meet?

We meet at the surgery, but not too often. We know that you are busy, so we only meet formally every quarter. These are face to face meetings in the surgery (with the Minutes published on the web-site) although during the current Covid-19 pandemic we have been having Zoom meetings. Outside of the quarterly meetings we also organise smaller working groups to handle specific tasks.
If you can’t make meetings then don’t worry – you can still be part of our virtual Patient Response Group (PRG) – see below.
A PRG is a group of patients who would like to be part of the PPG but prefer not to attend meetings and get involved by email instead. Information such as practice newsletters, Minutes of the PPG meetings and surveys will be shared electronically. It means that if you can’t make face-to-face meetings, are caring for someone and unable to leave them, or are working, you can still be kept informed, give your views and participate.

Why should I join Dapdune House Surgery PPG?

You have been to the Dapdune House surgery as a patient so your experiences and views matter. You can bring different ideas to the surgery to help us treat patients better or to improve what we do in some way. You will gain a better understanding of the NHS, gather feedback from other patients, get involved in your practice and help shape local healthcare.
I would stress that your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable.

Working in a spirit of mutual respect, openness and trust, all patients’ views are discussed and, where appropriate, the PPG works together on solutions.

Having a diverse Patient Participation Group with members that cover all ages, differing social and cultural backgrounds would be a huge benefit to the surgery.

Are you interested in finding out how to join our PPG?

If so please contact the surgery by completing the online register with the PPG form.

Dapdune House PPG Terms of Reference

The aim of the PPG is to promote co-operation between the Practice and the Patients to the benefit of both. The PPG works in partnership with the practice to strengthen the relationship between the practice and patients.

The role of the PPG includes:

  • being a critical friend to the practice;
  • advising the practice on the patient perspective and providing insight into the responsiveness and quality of services;
  • making suggestions on how the practice/patient interface could be improved;
  • encouraging patients to take greater responsibility for their own and their family’s health;
  • carrying out research into the views of those who use the practice;
  • organising health promotion events and improving health literacy;
  • regular communication with the patient population.

Aims of the PPG

To work in partnership with the practice and to strengthen the relationship between the practice and patients in order to:-

  • Provide a forum for patients to provide feedback and comments about the practice to continually improve services;
  • Act as a ‘critical friend’ by providing the patients’ perspective, ensuring the service, plans & activities of the surgery respond to patient’s needs and priorities;
  • Identify opportunities to improve the patient experience;
  • Foster two-way communication between the practice and patients, building stronger relationships;
  • Provide peer support to other patients. Promote healthy lifestyle choices, self-care and understanding of long-term health conditions;
  • Support the production and review of patient facing information; and
  • Provide a link between the Dapdune House PPG and other Surrey Heartlands PPGs (and the CCG), so patients can have a say about wider health services and issues.

Are you interested in finding out how to join our PPG?

If so, please contact the surgery by completing the register with the PPG form.